Legal
Refund & Cancellation Policy
This policy applies to professional services provided by Høedholt Labs ApS. It sets out how payments, cancellations, and refunds are handled.
1. Scope
Høedholt Labs ApS provides professional services — web development, UI/UX design, and AI agentic development. This policy describes how payments, cancellations, and refunds are handled for those services. Specific terms agreed in an individual written agreement or statement of work take precedence over this general policy.
2. Engagements & deposits
Work typically begins after a written agreement and, where applicable, an upfront deposit. Deposits reserve capacity and cover work performed before delivery. Unless otherwise agreed in writing, deposits are non-refundable once work has commenced.
3. Cancellation by the client
A client may cancel an engagement at any time with written notice. On cancellation, the client is invoiced for all work completed and any non-cancellable third-party costs incurred up to the cancellation date. Any prepaid amounts exceeding this are refunded; amounts owed in excess of prepayment are invoiced and due on the standard terms.
4. Cancellation by Høedholt Labs
If Høedholt Labs ApS is unable to complete an engagement, the client is charged only for work delivered to date. Any prepaid amount covering undelivered work is refunded in full.
5. Refunds
Where a refund is due, it is issued to the original payment method within 14 days of the refund being agreed. Because services are performed and delivered specifically for each client, completed and accepted work is non-refundable.
6. Contact
Questions about this policy, a payment, or a refund request can be directed to Høedholt Labs ApS at labs@hoedholt.com, or using the company details below.